Returns Center

How it Works

Select the items to return

Get an estimated refund

Drop off at FedEx

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. We offer free exchanges on eligible items on all orders. 

How soon will I get my refund?

Once your items are inspected and accepted by our Returns team, we will process your refund within 7 business days of delivery date. Eligible items being returned for refund or store credit will be subject to a $9.99 fee to cover return shipping costs, which will be deducted from your refund or store credit.

What items are returnable?

Eligible items are items that are not marked as Final Sale and must be received unworn, and in new condition with the original tags attached. Eligible items must be returned to us within 30 calendar days of your order ship date for a refund to the original method of payment.

What items are non-refundable?

All facemasks, hosiery and intimates are marked as Final Sale and are not eligible for return or exchange unless the item is damaged or faulty when delivered to you. 

 

How do I make an exchange?  

Eligible customers will be able to make an exchange for a different size in the same item or another item from a different collection. Simply select your return reason and follow the prompts to choose your new size or item. If you do not see the size you are looking for, it means it is unavailable in that style and color at this time.  

What's an Instant Credit?

While processing a return or exchange via the Returns Center, you may be offered an Instant Credit code along with a prepaid shipping label. Not all orders will receive an Instant Credit code and may only be eligible for a return for a refund. If you do receive a code, you are not obligated to use it. If it's not used by the time your return is processed at our warehouse, you will receive a refund to the original payment method and the code will be deactivated.


If you elect to use Instant Credit, here’s how it works:

You can shop now and select any item on the site. You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. Instant Credit comes with no strings attached: any unused portion of your issued Credit will be refunded after your items are received.


Full Return Policy Here

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